:root{--primary: #6366F1;--primary-dark: #4F46E5;--accent: #8B5CF6;--bg: #F4F5FB;--card: #FFFFFF;--text: #1E293B;--muted: #64748B;--border: #E7E9F2;--danger: #DC2626;--ok: #16A34A;--shadow: 0 1px 2px rgba(16,24,40,.04), 0 8px 24px rgba(16,24,40,.06);--shadow-lg: 0 12px 40px rgba(16,24,40,.14);--radius: 16px}*{box-sizing:border-box}body{margin:0;font-family:Inter,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}h1,h2,h3{letter-spacing:-.01em}a{color:var(--primary);text-decoration:none}button{font:inherit;font-weight:600;cursor:pointer;border:none;border-radius:10px;padding:9px 16px;background:var(--primary);color:#fff;transition:transform .12s ease,box-shadow .12s ease,opacity .12s,background .12s;box-shadow:0 1px 2px #6366f140}button:hover{transform:translateY(-1px);box-shadow:0 6px 16px #6366f14d}button:active{transform:translateY(0)}button.secondary{background:#fff;color:var(--text);border:1px solid var(--border);box-shadow:none}button.secondary:hover{background:#f8fafc;box-shadow:var(--shadow)}button.danger{background:var(--danger);box-shadow:0 1px 2px #dc262640}button.sm{padding:3px 10px;font-size:16px;line-height:1;border-radius:8px}button:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}.btn-like{display:inline-block;padding:9px 16px;border-radius:10px;border:1px solid var(--border);background:#fff;font-weight:600;cursor:pointer}.btn-like:hover{background:#f8fafc}input,textarea,select{font:inherit;width:100%;padding:10px 13px;border:1px solid var(--border);border-radius:10px;background:#fff;color:var(--text);outline:none;transition:border-color .12s,box-shadow .12s}input:focus,textarea:focus,select:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f126}label{display:block;font-size:13px;font-weight:600;margin:14px 0 5px;color:#475569}.layout{display:flex;min-height:100vh}.sidebar{width:240px;flex-shrink:0;padding:18px 0;color:var(--text);background:#fff;border-right:1px solid var(--border);position:sticky;top:0;height:100vh}.sidebar .brand{padding:2px 18px 20px}.sidebar .brand img{display:block;width:100%;height:auto}.sidebar nav{display:flex;flex-direction:column;gap:2px;padding:0 12px}.sidebar nav a{display:flex;align-items:center;gap:10px;padding:11px 14px;color:#475569;font-size:14px;font-weight:500;border-radius:11px;transition:background .12s,color .12s}.sidebar nav a:hover{background:#f1f2f9;color:var(--text)}.sidebar nav a.active{background:linear-gradient(90deg,var(--primary),var(--accent));color:#fff;box-shadow:0 6px 18px #6366f14d}.mobile-header,.sidebar-backdrop{display:none}.main{flex:1;padding:26px 36px;overflow-x:auto}.topbar{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:22px;gap:16px}.topbar h1{font-size:24px;margin:0 0 2px}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:22px;margin-bottom:18px;box-shadow:var(--shadow)}.grid{display:grid;gap:16px;grid-template-columns:repeat(4,1fr);margin-bottom:18px}@media (max-width: 1024px){.grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 540px){.grid{grid-template-columns:1fr}}.stat{position:relative;overflow:hidden}.stat-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.stat .stat-icon{font-size:24px;line-height:1;flex-shrink:0}.stat .num{font-size:28px;font-weight:800;text-align:right;white-space:nowrap;background:linear-gradient(90deg,var(--primary),var(--accent));-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.stat .lbl{color:var(--muted);font-size:13px;margin-top:8px;font-weight:500}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:12px 10px;border-bottom:1px solid var(--border);font-size:14px}th{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em;font-weight:700}tbody tr{transition:background .1s}tbody tr:hover{background:#fafbff}tr.clickable{cursor:pointer}.row-actions{display:flex;gap:8px}.mono{font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:12px}.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600}.badge.ok{background:#dcfce7;color:var(--ok)}.badge.off{background:#fee2e2;color:var(--danger)}.badge.soft{background:#eef0fb;color:var(--primary-dark)}.modal-bg{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a8c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.modal{background:#fff;border-radius:18px;padding:24px;width:100%;max-width:520px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg);animation:pop .16s ease}.modal-wide{max-width:720px}@keyframes pop{0%{transform:translateY(8px) scale(.98);opacity:0}to{transform:none;opacity:1}}.modal-head{display:flex;align-items:center;justify-content:space-between}.modal h2{margin:0 0 6px;font-size:19px}.modal-x{background:none;color:var(--muted);box-shadow:none;padding:4px 8px;font-size:16px}.modal-x:hover{background:#f1f5f9;transform:none;box-shadow:none}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.login-wrap{display:flex;align-items:center;justify-content:center;min-height:100vh;background:radial-gradient(1200px 600px at 50% -10%,rgba(99,102,241,.18),transparent),var(--bg)}.login-card{width:100%;max-width:380px}.login-card .brand{text-align:center;margin-bottom:10px}.login-card .brand-logo{width:70%;max-width:200px;height:auto;display:inline-block}.error{color:var(--danger);font-size:14px;margin:10px 0}.muted{color:var(--muted);font-size:13px}.flex{display:flex;gap:12px;align-items:center}.between{justify-content:space-between}.code{background:#11142e;color:#a5b4fc;padding:14px;border-radius:12px;font-family:ui-monospace,monospace;font-size:13px;word-break:break-all}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:20px;flex-wrap:wrap}.tabs button{background:none;color:var(--muted);border-radius:0;box-shadow:none;border-bottom:2px solid transparent;padding:10px 16px;font-weight:600}.tabs button:hover{color:var(--text);transform:none;box-shadow:none}.tabs button.active{color:var(--primary);border-bottom-color:var(--primary)}.colors{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.colors input[type=color]{height:44px;padding:3px;cursor:pointer}.icon-picker{display:flex;gap:10px;flex-wrap:wrap}.icon-opt{width:52px;height:52px;padding:11px;border-radius:12px;background:#fff;border:2px solid var(--border);color:#64748b;box-shadow:none;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:border-color .12s,color .12s,transform .12s}.icon-opt:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.icon-opt.active{border-color:var(--primary);color:var(--primary);background:#f5f3ff}.icon-opt svg{width:100%;height:100%}.avatar-upload{display:flex;gap:18px;align-items:center;margin-bottom:6px}.avatar-preview{width:84px;height:84px;border-radius:22px;flex-shrink:0;overflow:hidden;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#eef0fb,#f5f3ff);border:1px solid var(--border)}.avatar-preview img{width:100%;height:100%;object-fit:cover}.avatar-default{font-size:38px}.avatar-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.chart-title{font-size:14px;margin:0 0 16px;color:#334155;font-weight:700}.chart-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:18px;margin-bottom:18px}.chart-grid .card{margin-bottom:0}.chart-bars{display:flex;align-items:flex-end;gap:4px;padding-top:18px}.chart-bar-col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;min-width:0}.chart-bar{width:100%;max-width:26px;border-radius:6px 6px 0 0;min-height:2px;transition:height .4s ease}.chart-bar-col:hover .chart-bar{filter:brightness(1.08)}.chart-bar-lbl{font-size:10px;color:var(--muted);margin-top:6px;white-space:nowrap}.chart-bar-val{font-size:10px;color:var(--muted);margin-bottom:3px;min-height:12px;font-weight:600}.chart-svg{width:100%;display:block}.chart-xaxis{position:relative;height:16px;margin-top:2px}.chart-xaxis span{position:absolute;transform:translate(-50%);font-size:11px;color:var(--muted);white-space:nowrap}.chart-xaxis span:first-child{transform:none}.chart-xaxis span:last-child{transform:translate(-100%)}.hbars{display:flex;flex-direction:column;gap:9px}.hbar-row{display:grid;grid-template-columns:130px 1fr 46px;align-items:center;gap:10px}.hbar-label{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}.hbar-track{background:#f1f2f9;border-radius:999px;height:12px;overflow:hidden}.hbar-fill{height:100%;border-radius:999px;transition:width .5s ease}.hbar-value{font-size:13px;color:var(--muted);text-align:right;font-weight:600}.wordcloud{display:flex;flex-wrap:wrap;gap:6px 14px;align-items:baseline;padding:6px 0;line-height:1.5}.wordcloud span{font-weight:700}.toolbar{display:flex;gap:14px;align-items:flex-end;flex-wrap:wrap;margin-bottom:18px}.toolbar .search{position:relative;flex:1;min-width:240px}.toolbar .search input{padding-left:38px;padding-right:34px;height:44px;border-radius:12px}.toolbar .search-icon{position:absolute;left:13px;top:50%;transform:translateY(-50%);font-size:15px;opacity:.6}.toolbar .search-clear{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:none;color:var(--muted);box-shadow:none;padding:4px 8px}.toolbar .search-clear:hover{background:#f1f5f9;transform:translateY(-50%);box-shadow:none}.toolbar .sort{display:flex;flex-direction:column}.toolbar .sort label{margin:0 0 4px}.toolbar .sort select{height:44px;border-radius:12px;min-width:210px}.bot-grid{display:grid;gap:16px;grid-template-columns:repeat(auto-fill,minmax(300px,1fr))}.bot-card{display:flex;align-items:center;gap:14px;background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow);cursor:pointer;transition:transform .12s ease,box-shadow .12s ease,border-color .12s}.bot-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg);border-color:#d7daec}.bot-avatar{width:56px;height:56px;border-radius:16px;flex-shrink:0;overflow:hidden;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#eef0fb,#f5f3ff);border:1px solid var(--border)}.bot-avatar img{width:100%;height:100%;object-fit:cover}.bot-avatar-default{font-size:26px}.bot-info{flex:1;min-width:0}.bot-name{font-weight:700;font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bot-client{color:var(--muted);font-size:13px;margin:1px 0 6px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bot-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.bot-meta .mono{font-size:11px}.bot-card>button{flex-shrink:0}.conv-preview{font-weight:500;max-width:360px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.transcript{display:flex;flex-direction:column;gap:12px;max-height:60vh;overflow-y:auto;padding:6px 2px;margin-top:10px}.tmsg{display:flex;flex-direction:column;max-width:78%}.tmsg-user{align-self:flex-end;align-items:flex-end}.tmsg-bot{align-self:flex-start;align-items:flex-start}.tmsg-bubble{padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.5;white-space:pre-wrap;word-wrap:break-word}.tmsg-user .tmsg-bubble{background:linear-gradient(135deg,var(--primary),var(--accent));color:#fff;border-bottom-right-radius:4px}.tmsg-bot .tmsg-bubble{background:#f1f3fb;color:var(--text);border-bottom-left-radius:4px}.tmsg-meta{font-size:10px;color:var(--muted);margin-top:3px}@media (max-width: 860px){.layout{display:block}.mobile-header{display:flex;align-items:center;justify-content:space-between;gap:12px;position:sticky;top:0;z-index:150;background:#fff;border-bottom:1px solid var(--border);padding:10px 14px}.hamburger{background:none;color:var(--text);box-shadow:none;font-size:22px;padding:2px 10px;line-height:1;flex-shrink:0}.hamburger:hover{background:#f1f2f9;transform:none;box-shadow:none}.mobile-user{display:flex;align-items:center;gap:10px;min-width:0}.mobile-user .muted{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.userbar{display:none}.sidebar{position:fixed;top:0;left:0;height:100vh;width:250px;z-index:200;transform:translate(-100%);transition:transform .25s ease;box-shadow:var(--shadow-lg)}.sidebar.open{transform:translate(0)}.sidebar-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;z-index:190}.main{padding:16px 14px}.topbar{flex-wrap:wrap;gap:10px;margin-bottom:16px}.topbar h1{font-size:20px}.card{overflow-x:auto}table{min-width:460px}.chart-grid,.bot-grid,.colors{grid-template-columns:1fr}.hbar-row{grid-template-columns:96px 1fr 40px}.conv-preview{max-width:200px}.modal{padding:18px}}@media (max-width: 420px){.toolbar .sort,.toolbar .sort select{width:100%;min-width:0}.toolbar .search{min-width:0}.row-actions{flex-wrap:wrap}}